Help Center

Frequently Asked Questions

General

Are the products on your site authentic?

The products I like are sold out. Can you notify me once they are available?

Do you offer discounts?

Ordering & Payments

How do I order?

Can I make changes to my order?

How can I cancel my order?

What payment methods do you accept?

How do I pay via Credit Card / PayPal?

How do I pay via bank deposit or online transfer?

How do I pay via Remittance Center?

How does Cash-on-Delivery (COD) work?

Shipping & Delivery

Which courier are you using to ship orders?

How much is the shipping fee?

Do you offer FREE SHIPPING if my order total reaches a minimum amount?

I've already paid, when will you ship my order?

When can I expect my order to arrive?

It's been more than 3 business days since my order was dispatched, and it did not arrive yet..

How do I track my order?

I tracked my order but no information is displayed. Please help!

Do you do meet-ups? Do you have a physical store?

Returns

What is your return policy?

What do I do if I receive a defective item?

What do I do if I received the wrong item or package?

Freebies

Yaaaas! FREEBIES! How many can I get?